At PrimeHubPk, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your item, we offer a clear refund, return, and exchange policy to ensure your satisfaction.
1. Return and Exchange Policy
1.1 Eligibility for Returns/Exchanges
We accept returns or exchanges within 03 days of the purchase or delivery date. To be eligible for a return or exchange, items must meet the following criteria:
- Condition: The item must be unused, in original packaging, and in the same condition as when you received it.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.
1.2 Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Gift cards
- Sale or clearance items
- Customized or personalized products
1.3 Delivery Charges
In the case of returns or exchanges, all delivery charges are the responsibility of the customer. Customers must cover the cost of shipping the item back to our facility.
1.4 Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer support at [primehubpk01@gmail.com] with your order number and reason for the return or exchange.
- Our team will guide you through the process and provide you with a return authorization if eligible.
- Once authorized, ship the item(s) back to the address provided by our team.
1.5 Processing Exchanges
If you request an exchange, we will send you a replacement item as soon as we receive and inspect your returned item. Exchanges are subject to stock availability.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are available for eligible returns and are processed once the returned item has been inspected and approved. Refunds are issued to the original payment method.
2.2 Refund Deductions
In the case of refunds, applicable taxes and other charges (e.g., restocking fees) will be deducted from the refunded amount.
2.3 Refund Processing Time
- Inspection Period: Upon receiving your return, we will inspect the item within [e.g., 3-5 business days].
- Refund Issuance: If approved, your refund will be processed within [e.g., 7-10 business days]. You will receive a confirmation email once the refund has been issued.
2.4 Shipping Costs
Original shipping costs are non-refundable unless the item was damaged or defective upon delivery.
3. Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately at [primehubpk01@gmail.com] or [+92-344-5326789] with a description of the issue and photos if possible. We will provide a replacement or refund at no additional cost to you.
4. Cancellations
If you wish to cancel your order, please contact us as soon as possible at [primehubpk01@gmail.com] or or [+92-344-5326789]. If your order has not yet been processed, we will issue a full refund. However, once the item has shipped, our standard return policy applies.
5. Questions or Concerns
If you have any questions or concerns regarding our Refund and Return/Exchange Policy, please feel free to contact us:
PrimeHubPk.com
Email: [primehubpk01@gmail.com]
Whatsapp: [+92-344-5326789]
We value your satisfaction and will do our best to address any issues with your purchase!